Basic Trouble Shooting
These are some of the basic issues you may encounter with your door. For anything more advanced please contact your installing company for support in the first instance.
| Fault | Possible Cause | Solution |
|---|---|---|
| Automated door is reversing when closing | Guides blocked Change in floor level Guides/tracks have moved | Remove obstruction Reset door travel limits Installer must adjust guide spacing |
| Automated door not responding | Handset Batteries Power failure/spike Local frequency interference Operator has been disengaged Handset has lost its memory | Check if LED is functioning – if not, change batteries Check fuse/power supply Installer needs to check Ensure the motor is engaged for operation Delete memory resistors and reprogram handsets |
| ThermaRoll Door not responding | Thermal cut out has tripped New batteries required in bottom slat transmitter | Wait 20 minutes and try again If the warning lights are flashing on the front control unit or you can hear 4/5 beeps during the doors operation you possibly need to replace the batteries* |
| Broken key in DuraRoll lock | Not removing the key before opening door, causing the key to strike the lintel and break | Remove broken key with snips and contact Garage Door Systems for replacement keys. Key number is engraved on back of lock |
| Manual single skin roller door won’t lock | Not enough downward pressure on the door | Apply some additional downward pressure when closing door to enable lock bars to engage |