These are some of the basic issues you may encounter with your door. For anything more advanced please contact your installing company for support in the first instance.
| Fault | Possible Cause | Solution |
|---|---|---|
| Automated door is reversing when closing | Guides blockedChange in floor levelGuides/tracks have moved | Remove obstructionReset door travel limitsInstaller must adjust guide spacing |
| Automated door not responding | Handset BatteriesPower failure/spikeLocal frequency interferenceOperator has been disengagedHandset has lost its memory | Check if LED is functioning – if not, change batteriesCheck fuse/power supplyInstaller needs to checkEnsure the motor is engaged for operationDelete memory resistors and reprogram handsets |
| ThermaRoll Door not responding | Thermal cut out has trippedNew batteries required in bottom slat transmitter | Wait 20 minutes and try againIf the warning lights are flashing on the front control unit or you can hear 4/5 beeps during the doors operation you possibly need to replace the batteries* |
| Broken key in DuraRoll lock | Not removing the key before opening door, causing the key to strike the lintel and break | Remove broken key with snips and contact Garage Door Systems for replacement keys. Key number is engraved on back of lock |
| Manual single skin roller door won’t lock | Not enough downward pressure on the door | Apply some additional downward pressure when closing door to enable lock bars to engage |
Garage Door Systems LTD
Unit G3,
Wakehurst Industrial Estate, Wakehurst Road,
Ballymena BT42 3AZ
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